Returns & Exchanges
At Seranova, we want you to achieve your best skin results with confidence. If you are not completely satisfied with your Micro Infusion System, we offer a 30-day money-back guarantee on all eligible orders.
Initiate Your Request
Contact our dedicated support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your Seranova device and any unused serum ampoules in their original packaging to ensure they are protected during transit.
Ship the Return
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects your return, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing